Why is the West Nipissing Community Health Centre offering physical activity programs?
The activities offered fall within our mandate for health promotion and disease prevention: to improve the health and well-being of our community. According to the Public Health Agency of Canada, the key benefits of regular physical include: better health, improved fitness, better posture and balance, higher self-esteem, weight control, stronger muscles and bones, feeling more energetic, relaxation and reduced stress and continued independent living later in life.
Can a person who has a family doctor access the community health promotion services of the WNCHC?
YES, the WNCHC offers many programs and activities that the community can access, such as groups, seminars and education sessions. The primary health care services are available only to those individuals who are registered clients of the WNCHC.
How does the WNCHC decide who can become a client for primary care services?
Since the Centre's opening we have received a large number of registrations. In view of limited resources, WNCHC places applicants' request for primary care services on a waiting list. Completed registration forms are placed in order of arrival, or available resources. In view of limited resources, WNCHC places clients' request for primary care services on a waiting list.
Do I have to pay to receive services?
There are no fees for the primary care services or for the Community health promotion programs. However, there may be fees for some of the community support services and programs.
How do I become a client?
To receive health care services from the WNCHC, you must register with the Centre. Health services are available for people living in the West Nipissing area.
The health promotion activities are open to anyone wishing to join a session or group. Sessions are offered in French and/or English depending on the demand and the programs offered by other agencies. Depending on community resources and need, health promotion services are offered at the different access points throughout West Nipissing. For more information, consult the Community Health section of this web site.
Is the Centre a walk in clinic?
No, the Centre does not provide emergency care. Primary care and support services are provided at the Centre to clients registered with the CHC. Clients will need to make an appointment to see a primary care provider.
You have a complaint?
A complaint can be made verbally or in writing.
Every effort will be made to respond to client concerns as soon as an issue is raised, in order to find an immediate resolution. When this is not possible, the complaint will be examined and investigated, following the procedure outlined below. Anonymous complaints will not be considered since we cannot do a follow-up.
To lodge a complaint:
A written complaint must include:
- Your name, address, telephone number
- The date and the location of the incident
- A summary of your complaint and the persons involved.
If you wish to make a complaint in person or by telephone, ask the receptionist to be directed to a member of the management team. Your information will be noted and a follow-up will be made within a reasonable time.
Response to complaints:
All the complaints will be directed to the Executive director.
A letter will be sent to the complainant acknowledging receipt of the complaint and advising of the follow-up. The results of the investigation and actions will be communicated to the complainant. If the problem is not resolved to the satisfaction of the complainant, the Board of Directors will be informed at the next meeting of the Board. The Board of Directors will determine an appropriate resolution of the complaint
Is there a cost to participate in Community Programs?
Most of the programming is offered free of charge. The North East Local Health Integration Network (NE-LHIN) funds all our services and programs and we may not charge individual clients for these services. However there may be a fee when sessions are offered in our facilities by a third party organisation. In addition, there may be a fee when clients wish to purchase certain supplies or equipment, such as scrapbooking items, Dyna bands or other equipment.
What is the West Nipissing Community Health Centre?
The West Nipissing Community Health Centre is a non-profit, community-governed health care and health promotion centre. It offers services to the residents of West Nipissing who don’t have access to primary care, and also offers health promotion and disease prevention activities throughout West Nipissing.
What types of health professionals and other staff will provide service?
The team at the WNCHC includes family physicians (2), nurse practitioners (3), registered nurses (2), a registered practical nurse, a registered respiratory therapist, a case manager, a dietitian, and community health promotion workers (2). These positions are all salaried employees.
Who runs the West Nipissing Community Health Centre?
The Centre is governed by a board of directors made up of individuals from the community. Nine directors have been elected and are responsible for the leadership of the Centre and for ensuring that the organization is operating competently and in accordance with their vision and planning. Under the supervision of the board of directors, the Executive Director is the head of staff and responsible for the general and active management of the Health Centre.